Effective as of July 28, 2017
Your privacy is important to us. None of us at TuneCore, Inc. (“TuneCore”) would want our own personal information used in ways we do not agree to or know about.
By using the Site and/or any Service (and in particular by submitting your personal information to us via the Site or a Service), you consent to the collection, storage and use of your personal information as described in this Policy.
Why does TuneCore collect personal information?
We need your personal information (i.e., information by which you are individually identifiable, such as your name, contact details and account details) in order to provide you our services, pay you, get your music to our partners, answer questions you may have, keep track of all the things happening with your account, provide customer support, collect fees, provide new opportunities, contact you in case of incomplete information, and deliver new products, updates and a high quality customer experience. Whenever you provide such personal information (or when we receive it with your permission from third parties (such as social network operators)) we will protect that information in accordance with this Policy.
What information does TuneCore collect and how do we use it?
Gifting, sharing and referrals
TuneCore may also set up a system (itself or via one of TuneCore’s third party partners) that allows you to: (i) purchase and/or send gift certificates or links to albums, songs or other Services to other TuneCore users, family members, friends or colleagues; and/or (ii) refer family members, friends or colleagues to use TuneCore’s Services. To fulfill your request, TuneCore may require personal information about the person to whom you are sending or referring to the Service, for example we may ask you to provide us with their full name and email address. The personal information you provide about that person is used only for the purpose for which it is collected. By sending us that person’s information you are confirming that they are not under the age of majority in the relevant territory and that they have given consent for us to use their information to provide the gift certificate or link, to contact them in respect of the Services and to use their information in the other ways referred to above.
If you have received a gift certificate or a link or been referred by a friend and would like to have your personal information deleted, please contact us at our Contact Page.
Social media and other services
If you use our TuneCore Social service to connect to third party services, including “Social Media Platforms” such as Twitter, Facebook, SoundCloud, Instagram and MixCloud, we will receive and may archive certain information unique to you and your TuneCore activities, including but not limited to: user generated content (such as messages, posts, comments, pages, profiles, images, feeds or communications exchanged on the Social Media Platforms), additional customer profile information (such as age, gender, employer, profession, geographic location, education information, financial status, habits and preferences); and information relating to your real time location. We are not responsible and accept no liability for such third party services’ content or their operators’ privacy practices (including any tracking technologies that they may use). Before providing any personal information to them, please refer to their relevant privacy and cookies policies.
Other information we may collect from you
TuneCore may also collect non-personal information from you (i.e. information by which you cannot be individually identified), including the names of your songs and albums and the associated artists; the year that your recordings were made/released; and the name(s) of the person or entity that owns and controls the rights to the songs, albums and/or artwork that you deliver to TuneCore. Such information may, without limitation, be used to keep track of how certain albums and/or songs are selling for ranking charts. Please note that by using the Service, you agree that TuneCore shall have the right to provide information relating to the sales of your recordings to third parties, to aggregate such information in charts and other comparative informational materials, and to disseminate the same in any manner. From time to time TuneCore might also present you with a voluntary survey or questionnaire about our current or possible future services or products that may ask for non-personal information from you.
Please note that some of your information may remain in our records even in the event that your account is closed. For more information on this please see the section entitled “accuracy of your personal information and opting out” below or contact us at our Contact Page.
Storage of your personal information
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site or Service; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Does TuneCore disclose your personal information to anyone?
We take your privacy very seriously. In order to provide our Services it is possible that people working for TuneCore might view your personal information to make sure we are providing you with the best service possible, but such access will be on a need-to-know basis only and they will be required to keep your personal information confidential and use it only as provided by this Policy.
It is also possible that with improvements to existing Services or with the addition of new services it may be to your advantage for TuneCore to make specific personal information about you available to companies that TuneCore has a strategic relationship with or that perform work for TuneCore so that they can provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage any referral reward schemes, manage and enhance customer data, provide customer service, assess your interest in our Services or conduct customer research or satisfaction surveys. We will provide these companies with only the personal information that they require to perform the task for which they have been hired to do. These companies must also protect your personal information in accordance with this Policy. Without such information being made available, it would be difficult for you to sell your music, upload your songs, upload your album artwork, purchase products and services, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the Site.
Your personal information may also be disclosed to law enforcement officials or third parties if TuneCore is required to do so by law. Furthermore, in the event that TuneCore receives notification that any content you have posted online using a Service infringes on the rights of a third party, TuneCore may, in its good faith discretion, disclose your contact information to such third party.
How does TuneCore protect your personal information?
TuneCore will take appropriate administrative, technical, physical measures and more to safeguard your personal information against loss, theft or misuse, as well as unauthorized access, disclosure, alteration or destruction.
Although there will always be people attempting to steal information, we follow the industry accepted security standards designed to safeguard and prevent unauthorized access to, disclosure of and use of your personal information. We use Secure Sockets Layer (“SSL”) encryption for credit card and other bank transactions. Due to this level of security, you must use an SSL-enabled browser such as Safari, Netscape Navigator 3.0 (or a later version), or Internet Explorer. Doing so protects the confidentiality of your personal information while in transit over the Internet. TuneCore has used and will continue to use commercially reasonable efforts to ensure the protection of your personal information.
Finally, you will be given complete discretion to create a user name and password that only you know. To further protect your information, you should consider changing your password often and only using a browser that supports SSL encryption.
Accuracy of your personal information and opting out
TuneCore works hard to keep your personal information safe, accurate, complete and as current as possible. You can help us keep your personal information accurate by updating such information whenever appropriate, for example at the settings page on your account profile.
If you no longer wish to receive marketing communications from TuneCore, you can change your preferences through your account profile page, or please contact us at our Contact Page.
If, at any time, you wish us to stop using your personal information or to correct any factual inaccuracies, just contact us by email or post at our Contact Page. Be sure to state “opt-out” in the subject line and to include your full name, registered Artist ID (if any) and email address in the message. We will try to make the requested changes in our active databases as soon as reasonably practicable. Please note that residual data may be retained on back-up media or for other technical or administrative reasons, or where we are required by law to retain data for a certain period of time.
You may have a right under relevant legislation to see, correct and/or request deletion of the personal information that we hold about you, whether collected through your use of the Site or through any communications that you have had with us. If you would like a copy of the personal information that we hold about you, just contact us by email or post at our Contact Page. Be sure to include your full name and email address in the message. If requested, we will use reasonable efforts to supply, correct or (as appropriate) delete information about you on our files.
Internet Protocol (“IP”) Addresses, cookies and other variables:
The cookies we use
The cookies we use can be split into one of four widely recognised categories:
Essential cookies: these are necessary for the operation of a site;
Functional cookies: these recognise when you return to a site, allowing content to be personalised and preferences to be set;
Analytical cookies: these monitor site performance and analyse site traffic, gathering anonymous data;
Targeting cookies: these record your browsing history and use that information to make content and/or advertising displayed on a site more relevant to your interests.
Here are the cookies we currently use on the Site and details of what each of the cookies is used for (as may be updated from time to time):
You can set your browser to notify you when a cookie is enabled, allowing you the opportunity to reject or disable the cookie: we recommend that you consult the “Help” function of your internet browser or, for a mobile phone, your handset manual for help with how to do so; however, it is possible that some portion or functions of the Site or its participating partners’ websites may not work as well or at all if you disable your cookies.
Third party cookies
Many websites gather certain non-personal information automatically and store it in log files, including things like your browser type, Internet service provider, referring/exit pages, operating system, date/time stamp, and clickstream data. None of this information identifies you directly. TuneCore may also enable this technology for use in ways that are commonly accepted by industry practice. If you have any questions on this type of activity please feel free to contact us at our Contact Page.
Message boards, chat rooms and instant messaging:
In the event that TuneCore launches community-based services such as message boards, blogs, instant messaging and other similar services, you should be aware that any information you share is visible to other users. Please note that information that you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. TuneCore is not responsible for the personally identifiable information you choose to submit in these forums – you are solely responsible for any content that you post there, including, but not limited to, any personal information that you choose to reveal in these public forums. In using any of these services, you agree that you will not use them for any purpose that is unlawful or in violation of TuneCore’s Terms and Conditions. Please note that TuneCore may, in its sole discretion, monitor postings in these forums to assure that users are complying with the TuneCore Terms and Conditions.
Links to other websites:
Questions about TuneCore’s Privacy and Cookies Policy: